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? What does the e-Memories online multimedia center service package include?
? Can I try e-Memories before I purchase it?
? What makes "e-Memories" unique compared to other online photo albums?
? How hard is it to get started using an e-Memories Web Site?
? Who makes changes to my site?
? How long does it take for the photos to be uploaded?
? I'm not a technical person. What if I need help?
? How will I get people to come to my site?
? How can I learn how to set up a slide show, post a recipe and all the other great features?
? How secure are my photos on my Photo Web Site?
? What are the system requirements for using the service?
? Can I upload short movies or audio (such as MP3) files into my e-Memories account?
? Can I associate sound attachments with photos?
? Can I make slide shows with photos?
? What is blogging?
? Do you restrict the size of the photos in the online photo album?
? How do I put old digital photos that I have stored in my computer into my Photo Web Site?
? Do you restrict the number of visitors to my online photo album?
? Can I use an e-Memories online photo album Web site for commercial purposes?
? How can I renew my e-Memories subscription?
 What does the e-Memories online multimedia center service package include?
 We offer the most comprehensive service for creating your Personal Online Multimedia Center. You get a fully functional photo, video and audio web site from C I Host. It is packed with many features - more features than we've found in any other photo web site - including six months of hosting, unlimited photo storage, enough room for up to 90 hours of video plus audio file storage! Add to that online image editing, email, instant messaging, chat and blogging. Explore your creativity with the scrapbooking features, slide shows, a recipe cookbook section - even a genealogy page where you can fill in your family tree with pictures, historical information and relationship links.
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Can I try e-Memories before I purchase it?
Yes! You can take advantage of all the e-Memories services for one month at no charge. You will not need to enter any billing information until you are ready to sign up for continuing service. You will be sent reminder emails throughout your initial hosting period notifying you of the time remaining on your hosting account. Please contact us by email to receive information on current promotions and to request a promotion code.
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What makes "e-Memories" unique compared to other online photo albums?
With e-Memories you get your very own online multimedia center - photos, videos and audio files can all be uploaded to your very own Web site where you control the content and who has access to your multimedia files. We provide an Internet-based service that gives you unlimited photo storage and no hard sell to purchase prints. We're a Web Hosting company - not a photo processing company. We believe that with the advent of the digital camera and high resolution color scanners, people will use their computers as multimedia centers, using the latest technologies to enjoy and share their photo, video and audio files. That's why we are committed to helping our customers experience what we feel is the best multimedia site on the Internet. We offer the freedom to share your memories worldwide, with no annoying ads. In addition, e-Memories is extremely easy to use, and requires very little computer or software knowledge. Simply upload your photo, video or audio files from your PC or digital camera, then see and hear them on the Web in just a few minutes.
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How hard is it to get started using an e-Memories Web Site?
We make e-Memories easy to use - and fun too! You can devote as much time as you want to customizing your site. NO need to build a complicated web site - C I Host automates the time-consuming technical aspects of creating your Multimedia Web Site. Of course, you will want to add photo, video and/or audio content, information and most importantly, your personality to make your e-Memories site your very own. You can log in, set up an album and load photos into your site within minutes. And you can update your site with new photo, video or audio files as frequently (or infrequently) as you would like.
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Who makes changes to my site?
You have complete control over who does what on your site. You, as the administrator, have full access to all features and controls. You can allow guests to have a variety of access levels - anything from access to one photo or album to complete site access, including editing and file uploading and downloading. You choose when you set up your guest list - and you can change access levels for guests at any time. And once you make a change on your site, it's live on the Internet! What types of files does the e-Memories site accept?
You can load virtually all the popular multimedia file formats to your site. Here's a list of files that e-Memories accepts: Photo files including bmp, gif, jpg, jpeg, pcx, png, tif and tiff files. Video files including asf, avi, mov, mpg, wmv - plus swf "flash" files. Audio files including mp3 and wav files.
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How long does it take for the photos to be uploaded?
The uploading process is completely automated. e-Memories will upload your multimedia files from your computer to your e-Memories Web Site quickly. Of course, if you send a large number of files, or very large files, it takes a little longer. e-Memories provides a loading bar to show you progress in loading your file right on the browser screen of your computer. Uploading to the Web depends on three things: your connection speed to the Internet, what other tasks you are performing on the computer and the size of the files you upload.
The following guide provides some typical upload times for a single picture: If you are connected to the web via Cable running at a typical speed of 1,560 Kbs, a 2 mega pixel photo takes about 5 seconds. On a DSL connection running at a typical 384Kbs, that same 2 mega pixel photo would take about 20 - 25 sec. If you are connected via a Dial-up modem running at 56Kbs, expect a 2 mega pixel photo to upload in 2 to 3 minutes. (An 800 pixel photo on Dial-up modem running 56Kbs would take about 1 minute)
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I'm not a technical person. What if I need help?
We offer the highest levels of customer support - you can contact us toll free at 1-877-5CI-HOST, or online at www.cihost.com. You benefit from access to thoroughly trained and experienced phone-based Internet Analysts and a competent technical staff committed to servicing you and supporting your online multimedia web site better than anyone in the business.
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How will I get people to come to my site?
Inviting people to view your Multimedia Web Site is as easy as sending an email to them with a link and a password to a photo, album or audio/video file. You can give guest view only access, or even allow them to upload pictures to your site, all based on your permission settings. You can even set up chat and Instant Messaging (IM) sessions with your guests! Or send them a 3D album of photos by email, if you wish. You can even post a messages and then read their comments and replies when your friends, family or business associates go to your site.
How can I learn how to set up a slide show, post a recipe and all the other great features?
Your site has a full help guide and instruction manual built in that will give step-by-step, easy to follow instructions. Plus, we offer customer support by email or toll-free call. They come standard on every e-Memories site.
How secure are my photos on my Photo Web Site?
We operate our very own data centers in Dallas, Chicago and Los Angeles where we host your Multimedia Web Site. e-Memories is backed by our long experience as a world leader in Web Hosting (www.cihost.com). Your files are protected with the same care and technological sophistication that we provide our large commercial and government web hosting customers.
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What are the system requirements for using the service?
You need:
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A PC running Microsoft Windows 95, 98, NT, 2000 or XP, or a Macintosh running MacOS 7.0 or newer
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Microsoft Internet Explorer version 4.x or 5.x or Netscape Navigator version 4.x.
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A video capture card or computer video card capable of processing multimedia files.
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An Internet connection (modem, cable or other) capable of a minimum speed of 28.8 kbps.
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A monitor resolution of at least 800x600
Can I upload short movies or audio (such as MP3) files into my e-Memories account?
Yes. e-Memories does offer this capability and is the ONLY known online photo sharing service in the world to do so. Additionally, there is no cost to add up to 90 hours of video or 5,000 MP3 files to your site.
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Can I associate sound attachments with photos?
Yes. e-Memories also has a wide range of audio files included in your site that you can associate with your photos.
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Can I make slide shows with photos?
Yes. e-Memories also has a slide show function that allows you to use your photos to design a slide show quickly and easily - then you can put a fun background in, add zoom in and out transitions or other custom design elements.
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What is blogging?
Blogging is a word made from web logging. Think of it as an online journal or diary that you can share with guests to your site. e-Memories also has a message section, where guests can send messages back to you. Or use the online chat and IM (Instant Messaging) capability to get instant feedback to the new photos or videos you put up on your site!
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Do you restrict the size of the photos in the online photo album?
No, we don't. Your account provides you as much photo space as you need - and we don't automatically lower the resolution on your photos to make them fit.
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How do I put old digital photos that I have stored in my computer into my Photo Web Site?
Login to your e-Memories account. Click on the "Edit" button on the Home Page, then click on the "Album" icon. Choose the album you want your photos to be in (or start a new album) and hit the "UPLOAD" button. A pop up box will appear and ask you to enter how many files you want to upload. Click "OK" and then choose your files from your local PC. Click the file name and "Insert" on your PC and the photo will be uploaded instantly to your album.
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Do you restrict the number of visitors to my online photo album?
There is no restriction on the number of visitors.
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Can I use an e-Memories online photo album Web site for commercial purposes?
Yes. While e-Memories is designed for personal use, you are welcome to use your site for any activity allowed by our Acceptable Use Policy (AUP) available here.
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How can I renew my e-Memories subscription?
Your subscription will renew automatically if you chose that option when you sign up, or you can click on "Renew your hosting account" on the e-Memories site located or HERE. We accept all major credit cards including MasterCard, Visa and American Express. Billing takes place monthly.
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